Payment Policy

Currency

All prices and payments on our website are in US dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate and additional conversion fees.

Accepted Payment Methods

The payment methods available for your order are displayed at checkout before you complete your purchase.

Availability may depend on your location, device and eligibility with the relevant payment provider. Only methods displayed at checkout can be used for your order.

Payment Security

Payments are processed through our payment providers using encrypted connections to protect information transmitted during checkout.

Payment providers handle payment details according to their security procedures and privacy policies. We retain order and transaction information as needed to manage purchases, provide customer support and process refunds. Please refer to our Privacy Policy for further information.

Payment Processing

Full payment is required before an order is processed. Please ensure that your billing and payment details are accurate before completing your purchase.

If your payment is declined or cannot be completed, please check your details, contact your bank or payment provider, or select another available payment method.

Refunds

Refund eligibility, conditions and processing timeframes are set out in our Return and Refund Policy.

Approved monetary refunds are issued to the original payment method. Once a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.

Contact

For payment-related questions, contact info@ellaandava.com. Please include your order number, if available, so we can assist you.

Ella & Ava Miami Beach is operated by VEERA The Label, registered in the Netherlands.

Registered business address: Bourgognekruisstraat 2, 4731 PE Oudenbosch, Netherlands
Chamber of Commerce (KvK) number: 77857399